Stop it with the phone books!

Submitted by Amanda Fritz on January 19, 2007 - 11:46am.

I am perhaps the only person in Portland who tossed and turned last night, unable to sleep for fretting about the Charter. And my son at Western Oregon University tells me many readers probably drifted in the waves of Charter details, not following at least half of them. So let's turn to something hopefully more people can relate to: multiple companies leaving phone directories in every driveway. I do not want your phone directories, multiple companies. Most of them go straight from the driveway into the recycling bin in the garage, adding weight and bulk which I have to pay the garbage haulers to collect. I especially don't want the two sets you all deliver, since we live on a corner and you leave one bag on each street frontage. I don't want Lake Oswego's yellow pages, even though we live three blocks north of the border. I don't want the "new, improved, better than those other guys" directories. All I need and want, is one set of books from the company I choose for my domestic phone service.

This is obviously trivial - that's one reason I'm writing about it, to take a break from Charter Review. But if we were to add up all the energy and trees used in creating, delivering, and recycling all those unwanted phone books, the numbers would surely be significant. This is a call for restraint, multiple phone companies! Don't make us come after you with a city ordinance mandating only the phone company serving a residence may deliver unsolicited directories.

Now back to your regular programs. But probably a continued break from Charter Review, at least until my headache subsides.

Submitted by dave lister on January 19, 2007 - 1:50pm.
Amanda, I'm with you. One set of phone books is plenty... more than plenty for some. I don't need the community yellow pages, neighborhood yellow pages, yellowhood yellow pages... By the way. I expect you to have the charter review commissions report rewritten by Monday and posted here on your blog :) Dave Lister
Submitted by Amanda Fritz on January 19, 2007 - 2:02pm.
Not happening, Dave - this is my weekend to work at OHSU. On alternate weekends, and the Monday morning afterwards as I switch back to day shift from swing, blog posts will either be sparse or pre-written. I have a nice light one lined up for this weekend already...
Submitted by barusse on January 19, 2007 - 10:54pm.
Amen! Heck with the internet, I could probably get away without having a PAPER directory at all! Though when my computer went down over Christmas, I found myself scrambling a bit :) Think of the size of a phone book and the number of potential trees to be saved.
Submitted by Amanda Fritz on January 19, 2007 - 11:09pm.
Well, one thick phone book is good for propping doors open, or reaching the back of the top shelf. And one book of Yellow Pages is an easy way to see all the ads for a service in the same place. I can see some utility in having one set of books delivered to household subscribers, given the phone company may not know which homes have internet access or if there are folks living there who are less computer-literate than others. Maybe companies could offer an opt-out choice to their customers. It's the redundant copies of competitors' books that bother me most.
Submitted by PID on January 20, 2007 - 10:45pm.
I agree. Once I went on vacation, only to return and see a phone book in front of my apartment. I was not pleased.
Submitted by Amanda Fritz on January 21, 2007 - 12:24am.
I hadn't thought of that - we can stop the mail and newspaper deliveries while on vacation, but a phone book lying there for days would generally scream "we're not home!" quite noticably. Maybe instead of an ordinance banning delivery, we should have one requiring all companies to go back the next day and pick up any left out - thus taking care of the vacation problem and the recycling issue. Bet that would make 'em think twice about putting them out in the first place, too.
Submitted by martin on March 28, 2007 - 7:38am.
The Verizon books are really getting my goat. I just posted this on craigslist: Hi there. I am totally sick of Verizon phone directories. I manage apartment buildings in the Hawthorne neighborhood, and I get bags and bags of these things unceremoniously dumped in front of my buildings every year. I've called their customer service number 6 times now, but they won't come pick them up like they promise to. No one under 35-years-old uses phone books. This is not 1982. They are a waste of natural resources and I figure a very high percentage of them go straight to the bin. A lot of communities don't have recycling programs, so they fill up landfills. I know that the easy thing to do would be to just recycle them, but I found out that they are distributed by a company called "Idearc Media" located on Nimbus Drive in Beaverton. What do you think about organizing a central drop-off point for these unwanted phone books? I could rent a U-Haul or borrow someone's truck and we can dump them off on the doorstep of Idearc Media. It's either that, or I have to start calling their advertisers one by one and tell them that their ad dollars are being wasted. I don't know. Any ideas?
Submitted by Amanda Fritz on March 28, 2007 - 8:15am.
If you have the phone number of the distributor, please post it here, and try calling them to ask them to pick your books up again. I would have called them and asked them to pick up the double set of books they left at my home, but I didn't see any notation of which company had left them on the bags or books. I don't see why citizens should have to go to the trouble of taking them back - I think at the very least, distribution companies should be required to clearly print a phone number on the delivery bag, so those not wanting them can call and ask for them to return to retrieve them.
Submitted by martin on March 29, 2007 - 7:20am.
Verizon phone directories are distributed by a company called Idearc Media. They can be reached at 1-800-888-8448. If you ask them to pick up your directory, they will put an order in to the distributing company they contract out to deliver the phone books. I did this 5 days in a row, but they were still not picked up. I called back and asked them for the number of the contracted distribution company, but they told me they weren't allowed to give that number out. I asked to speak with a manager, and was hung up on--twice. So I called the local branch of Idearc Media at 503-643-8000. They told me that they were only in sales, not distribution, and couldn't help me. I then sent three emails to three different branches of Verizon and Idearc, but have yet to hear back. Just for kicks I sent an email to Commissioner Sam Adams, but looking back I think that email should have gone to Saltzman or Leonard. Finally, I decided to deliver the phone books to the Beaverton branch of Idearc yesterday. There's a poorly-edited video of that experience here: http://www.youtube.com/watch?v=aILOOuG3-Vw I'm an apartment manager in the Hawthorne neighborhood, and for every one phone book most people receive, I get 108 copies spread out over 4 buildings. I figure about 3-5% of those are picked up by residents and used. I can't just recycle them, because they would fill up my bin for the week. It's frustrating.
Submitted by martin on March 29, 2007 - 12:11pm.
I have some new information if anyone is interested. The email for Idearc customer service is IdearcCustomerSupportDistribution@idearc.com but they're not much of a help. The company that Verizon/Idearc uses to actually deliver the phone books is called "Premier Delivery Service" based out of Kent, Washington. Their phone number is (253)872-4700. So next time I'll cut out some middlemen and call Premier. I'm not sure if they have the delivery contracts for qwest, yellow pages, dex, and whatever other phone directories we get delivered, but they definitely are the ones delivering the Verizon books.
Submitted by Amanda Fritz on March 29, 2007 - 2:51pm.
Wow, great work, Martin! Thank you for the information. I already dumped the excess phone books in the recycling this year, when I couldn't find a number for the distributor (and didn't try as hard as you did). I've contacted Commissioner Saltzman's Chief of Staff, to see if his office (which covers franchises, sustainability, and waste management) is willing to follow up with a plan that will reduce delivery of unwanted books in the future. I asked at the very least, for the City to require delivery companies to provide a phone number for citizens to call to have them picked up again within one business day.
Submitted by martin on March 29, 2007 - 4:02pm.
Cool! Thank you very much!
Submitted by Amanda Fritz on March 29, 2007 - 6:15pm.
It gets better - Brendan Finn, Commissioner Saltzman's Chief of Staff, responded to my e-mail already, and says he will work with the Office of Sustainable Development and see what can be done. Brendan has been terrific at following through, whenever I've worked with him in the past. I'll keep my blog readers updated.
Submitted by martin on March 29, 2007 - 8:44pm.
It's funny how unwanted phone books are talked about on blogs all the time and nothing is ever done. A quick google search will give you several examples about how everyone hates them, and then the conversation always goes to something along the lines of "Yeah, someone should do something about that." Of course nothing ever gets done. So THANK YOU, Amanda Fritz, for actually following through on this. Like I said before, getting just one phone book is a minor inconvenience, but when you're an apartment manager and you see 108 of them at once, it breaks your heart knowing that 95% of them go straight to the recycling bin. Again, thanks.
Submitted by Amanda Fritz on March 29, 2007 - 10:17pm.
I was inspired by you, Martin. On the latest conversation I participated in on another blog, I asked for a number to call to request pickup. Nobody replied, and my books went in the recycling because I didn't have time to track it down. But I do know who to contact in the City, and when you provided a distributor's number and your report about how that still didn't help, that gave me the impetus to try to get the problem taken care of. I'm proud there are no hard feelings between Commissioner Saltzman and myself, so that I didn't mind making the overture. I wish had the power to implement good ideas from citizens myself, but I'm glad at least I can help get problems solved.
Submitted by SusanRae on May 7, 2008 - 9:20am.
Hi Amanda: (Responding to your blog of January 19, 2007) A friend sent me the link to your blog because I was venting about the phone books that keep showing up on my doorstep. I'm feeling inspired to try to get an ordinance passed restricting phone companies to leaving phonebooks only at their account holders' residences. I am a single person and am happy with just one phone book. This year I have received about a dozen. As have all the other residents of my apartment building. In frustration I posted a note on my door: "NO PHONE BOOKS." Since then four more books have appeared at my door. What part of "NO PHONE BOOKS" do these idiots not understand? One person dropped the phonebook off on the opposite side of the door, about a foot away. Are they pretending they didn't see it? AARGH. Night before last I arrived home to see a Yellow Book phone book right underneath the "NO PHONE BOOKS" sign! All of my neighbors received them, too. Yesterday morning as I left for work, I nearly tripped over--believe it or not--ANOTHER Yellow Book phone book. And ALL of my neighbors had ANOTHER Yellow Book phone book out side their doors. WHAT A WASTE! You know they will all end up in the recycle bin. I'm in Washington and I'm going to call Premier Delivery Service in Kent (253)872-4700. I don't know if it will do any good but one of your readers suggested it . . . Susan
Submitted by Amanda Fritz on May 10, 2008 - 9:51pm.
Hi Susan, good luck with pushing back in Washington! Please post again if you find a strategy for success. I believe at the very least, companies should be required to post a number to call for return of unwanted books, clearly marked on the delivery bag.
Submitted by bob fortino on May 19, 2008 - 6:51pm.
Tried to complain to yellow book today as I received my annual, unwanted yellow turd on the lawn again. The said they would place my name on the Do-Not-Deliver list but first I must provide a phone number. I explained that I don't own a phone and have no use for their book. They politely insisted that I must have a phone number or my address would continue to receive phone books. I tried to explain the absurdity of this, i.e. why would I want a phone book if I couldn't call anyone but they held strong. They finally promised, as they've done the last 3 years, to pick up the unwanted trash but as in years past, they will not. Two years ago, I got lucky: I was at the front door of my work place when the two goons showed up with 8 beautiful, new yellow books. I turned them back, explaining we already get the yellow pages from ATT. Man, they were fuming - I thought the driver was going to blow an o-ring! Inundated in yellow, Bob
Submitted by nick on June 12, 2008 - 5:20am.
We've had a large desk drawer stuffed with them for years white pages yellow pages special pages even an adult directory the only thing that I finally used them for recently was to rip in half after i saw a video on how to tear them in half, my mother freaked out yet the computer is right at that desk she wanted them to be able to lookup peoples phone numbers as if 411 wasn't good enough or the internet for business numbers. I don't mind getting them to be honest theres always a good use for them
Submitted by someonelse on September 29, 2008 - 1:14am.
I don't really think phone books are that big of a problem. I mean yes think of all the trees that are cut down and processed into paper that is printed in to books. Now how many people do you think are employed just at those jobs just to make a phone book that has near endless uses. The other thing is that inside the phone tends to be ads which someone paid to get put where you can see them. If those ads were not made then the phone company would make that money and would need to cover that lose of funds. Which means a higher rate for phones. Sorry that I disagree with all of you but that is we have lawyers.
Submitted by albertkaufman on November 19, 2008 - 8:37pm.
Hi Amanda and anyone else who is following this discussion. I have been trying to see if there is interest for a citywide or statewide web-based opt-out system such as we have for the "do not call registry". Seems this ought to be a path for those of us who see phone books as unnecessary and unwanted and wasteful and a nuisance. That way, those who didn't want the books, could just opt out. Even better would be a system where one had to opt in to request the books :) Anyway, I'm working on this issue with whoever in local government seems interested - OSD, and various players at various levels. Anyone who is interested in helping to make this a reality, please get in touch. Thanks. Albert Kaufman | Albertideation | http://albertideation.com
Submitted by johannabartley on February 3, 2009 - 5:56am.
I can never throw out a book even if it isn't interesting or it's old. Every spring cleaning I take all the old books and notebooks and recycle them. I don't do it for the money but because I can't see a book in the trash. This year I had to take all 5 phone books to be recycled. I'm tired of getting these things at my door.